Privacy Policy

Last updated: 2 May 2026

This Privacy Policy describes how Balkan Plastics Company ("we", "us", "our") collects, uses, and protects information you provide on this website (balkanplastics.com).

1. Data Controller

Balkan Plastics Company
Production: Magnetna polja BB, 24000 Subotica, Serbia
Office: Belgrade, Serbia
Email: info@balkanplastics.com

For data protection inquiries, contact us at the email above.

2. What Data We Collect

Through the contact form

When you submit our contact form, we collect:

Your name
Your email address
Your phone number (optional)
Your company name (optional)
Your message subject and content
Your IP address (for spam prevention)

Automatically

Standard server logs (IP address, browser type, pages visited, timestamps), retained for approximately 30 days
A "language" preference stored locally in your browser (does not contain personal data)

3. Why We Collect This Data

To respond to your inquiry - main purpose of the contact form
To prevent spam and abuse - IP-based rate limiting and bot detection
To maintain a working website - server logs help us diagnose problems

4. Legal Basis (GDPR)

We process this data based on:

Legitimate interest (Art. 6(1)(f) GDPR) - responding to business inquiries from you
Consent (Art. 6(1)(a) GDPR) - implicit when you submit the contact form

5. How Long We Keep Your Data

Contact form messages: up to 3 years for business correspondence
Server logs: approximately 30 days
Email correspondence: as long as our business relationship continues, plus a reasonable archive period for record-keeping

6. Third Parties That Process Your Data

To provide this website and its features, we use the following services. These are independent companies with their own privacy practices:

Cloudflare, Inc. (USA) - Turnstile bot protection on the contact form. Limited behavioral data is sent to verify you are not a bot. Cloudflare Privacy Policy.
Google LLC (USA) - Google Fonts CDN delivers website fonts. Your IP address is visible to Google when fonts are loaded. Google Privacy Policy.
Namecheap Private Email - hosts our email service. Your contact form messages are sent through and stored on their servers.
Namecheap VPS - hosts the server that runs our website.

We do not use Google Analytics, Facebook Pixel, or any other tracking tools.

7. Your Rights (GDPR / Serbian Personal Data Protection Law)

You have the right to:

Access - request a copy of the personal data we hold about you
Rectification - ask us to correct inaccurate data
Erasure - ask us to delete your data ("right to be forgotten")
Restriction - ask us to limit how we process your data
Data portability - receive a copy of your data in a portable format
Object to processing based on legitimate interest
Lodge a complaint with your local data protection authority (e.g., the Serbian Commissioner for Information of Public Importance and Personal Data Protection, poverenik.rs)

To exercise any of these rights, email us at info@balkanplastics.com. We will respond within 30 days.

8. Cookies and Local Storage

This website uses your browser's localStorage to remember your language preference (EN or SR). This is not a cookie and is not used for tracking.

This website does not set analytics cookies, advertising cookies, or any tracking technologies.

9. Data Security

We apply industry-standard measures to protect your data:

HTTPS encryption (TLS 1.2+) for all communication with the site
Firewall and intrusion prevention (fail2ban)
Encrypted server backups
Limited access to email and server systems

10. International Data Transfers

Some of our service providers (Cloudflare, Google) are based outside the European Economic Area. They process data under safeguards such as Standard Contractual Clauses approved by the European Commission. Our own servers are located in the European Union.

11. Updates to This Policy

We may update this Policy from time to time. Significant changes will be reflected in the "Last updated" date at the top of this page.

12. Contact

Questions about this Privacy Policy? Email info@balkanplastics.com.

Politika privatnosti

Poslednja izmena: 2. maj 2026.

Ova Politika privatnosti opisuje kako Balkan Plastics Company ("mi", "nas", "naš") prikuplja, koristi i štiti podatke koje pružate na ovoj veb stranici (balkanplastics.com).

1. Rukovalac podacima

Balkan Plastics Company
Proizvodnja: Magnetna polja BB, 24000 Subotica, Srbija
Sedište: Beograd, Srbija
Email: info@balkanplastics.com

Za pitanja u vezi sa zaštitom podataka, kontaktirajte nas na navedeni email.

2. Koje podatke prikupljamo

Preko kontakt obrasca

Kada pošaljete poruku preko našeg kontakt obrasca, prikupljamo:

Vaše ime
Vašu email adresu
Vaš broj telefona (opcionalno)
Naziv kompanije (opcionalno)
Predmet poruke i sadržaj
Vašu IP adresu (radi sprečavanja spama)

Automatski

Standardni server logovi (IP adresa, tip pretraživača, posećene stranice, vremenske oznake), čuvaju se približno 30 dana
Vaša jezička postavka u pretraživaču (ne sadrži lične podatke)

3. Zašto prikupljamo ove podatke

Da odgovorimo na vaš upit - glavna svrha kontakt obrasca
Da sprečimo spam i zloupotrebu - ograničenje broja zahteva po IP adresi i detekcija botova
Da održimo funkcionalnost sajta - server logovi pomažu u dijagnostici problema

4. Pravna osnova (GDPR / ZZPL)

Vaše podatke obrađujemo na osnovu:

Legitimnog interesa (čl. 6(1)(f) GDPR) - odgovaranje na poslovne upite
Saglasnosti (čl. 6(1)(a) GDPR) - implicitne kada pošaljete kontakt obrazac

5. Koliko dugo čuvamo vaše podatke

Poruke iz kontakt obrasca: do 3 godine za poslovnu korespondenciju
Server logovi: približno 30 dana
Email prepiska: za vreme trajanja poslovne saradnje, plus razuman period arhiviranja

6. Treća lica koja obrađuju vaše podatke

Za rad ove veb stranice i njenih funkcija, koristimo sledeće usluge. Ovo su nezavisne kompanije sa sopstvenim politikama privatnosti:

Cloudflare, Inc. (SAD) - Turnstile zaštita kontakt obrasca od botova. Ograničeni bihevioralni podaci se šalju radi provere da niste bot. Cloudflare Politika privatnosti.
Google LLC (SAD) - Google Fonts CDN za fontove. Vaša IP adresa je vidljiva Google-u prilikom učitavanja fontova. Google Politika privatnosti.
Namecheap Private Email - hostuje našu email uslugu. Vaše poruke se šalju i čuvaju na njihovim serverima.
Namecheap VPS - hostuje naš veb server.

Ne koristimo Google Analytics, Facebook Pixel, niti druge alate za praćenje.

7. Vaša prava (GDPR / Zakon o zaštiti podataka o ličnosti)

Imate pravo na:

Pristup - zahtevati kopiju ličnih podataka koje imamo o vama
Ispravku - tražiti da ispravimo netačne podatke
Brisanje - tražiti da obrišemo vaše podatke ("pravo na zaborav")
Ograničenje - tražiti da ograničimo obradu vaših podataka
Prenosivost - primiti kopiju podataka u prenosivom formatu
Prigovor na obradu zasnovanu na legitimnom interesu
Podnošenje pritužbe Povereniku za informacije od javnog značaja i zaštitu podataka o ličnosti (poverenik.rs)

Za ostvarivanje bilo kog od ovih prava, pišite nam na info@balkanplastics.com. Odgovorićemo u roku od 30 dana.

8. Kolačići i lokalna memorija

Ova veb stranica koristi localStorage vašeg pretraživača za pamćenje jezičke postavke (EN ili SR). Ovo nije kolačić i ne koristi se za praćenje.

Veb stranica ne postavlja analitičke ili reklamne kolačiće, niti tehnologije praćenja.

9. Bezbednost podataka

Primenjujemo standardne mere zaštite vaših podataka:

HTTPS enkripcija (TLS 1.2+) za svu komunikaciju sa sajtom
Firewall i sprečavanje upada (fail2ban)
Šifrovani backupovi servera
Ograničen pristup email i server sistemima

10. Međunarodni prenos podataka

Neki od naših pružalaca usluga (Cloudflare, Google) imaju sedište van Evropskog ekonomskog prostora. Oni obrađuju podatke uz mere zaštite kao što su Standardne ugovorne klauzule koje je odobrila Evropska komisija. Naši sopstveni serveri se nalaze u Evropskoj uniji.

11. Izmene ove Politike

Možemo s vremena na vreme ažurirati ovu Politiku. Značajne izmene biće reflektovane u datumu "Poslednja izmena" na vrhu ove stranice.

12. Kontakt

Pitanja o ovoj Politici privatnosti? Email: info@balkanplastics.com.